tech support 20

  • Subscribe to our RSS feed.
  • Twitter
  • StumbleUpon
  • Reddit
  • Facebook
  • Digg

Tuesday, 27 April 2010

Rewarding Attendance

Posted on 06:58 by Unknown
Crisp: Attacking Absenteeism: Positive Solutions to an Age-Old Problem (Crisp Fifty-Minute Series)This is actually quite an interesting topic - should you hand out an additional reward to someone for coming into work?  Basically give them a reward for just doing their job - something that they are getting paid for anyways?

Well to answer the question I'm afraid this time I'm going to have be a bit ambivalent so ... Yes and No ... or it depends would be my answer.  Allow me to explain.

What is the structure of your company?  Do you have a forward thinking organization that allows remote working or does everyone have to be "in the office" everyday?  If you do allow remote working, then lets be honest - what possible reason is there for someone being late?  They need to roll out of bed and sit down at a computer!  There should not be any tolerance for people taking advantage in this situation.  If however you do have an office based culture you are going to have to take into account weather and other travel disruptions - while all of your staff should be expected to be in the office 10-15min before the start of their shift (after all they will need time to grab that first coffee or smoke and get their computer setup prior to getting started with their job) there are sometimes issues that are outside of your employees control that will impact them.  Make sure that you are able to track these instances and also allow/disallow based on the circumstances appropriately.

 
The Controlling Absenteeism Pocketbook (Management Pocketbook Series)Sickness and Absenteeism - well people get sick ... you should really not be considering this as a measurement UNLESS you see a definite pattern - for example the employee is ALWAYS sick on Mondays or Fridays OR they are sick for a couple of days just before they go on holiday.  If this happens it must be dealt with and immediately.  Otherwise follow your standard guidelines - probably something like 3days+ of sick in a row require a Doctor's note etc...  One important point - if someone is sick and you do offer remote work as an option ... they should not choose to work from home (if they are scheduled to be in the office) and claim that they were sick.  If they are truly sick they should not be working.  If they are not sick - they should be in the office!
Amazon.com $50 Gift Card (0109)
Now hopefully you are capturing lateness and absenteeism as part of schedule adherence and rewarding it appropriately in your end of your reviews or something similar.  However there is no harm in having an employee rewarded for good behaviour and something small that is made public to the rest of the team is a great incentive.  Heck even a gift certificate to Amazon or the equivalent for a not too large sum is something that people will strive for.  A friend mentioned in passing that he had heard of one company that had problems with absenteeism introduced a free lottery for staff - however tickets were only provided to employees that made it into work on Fridays - if you think about it ... this is more of a carrot than a stick and as they say "you'll catch more flys with honey than ... "
Email ThisBlogThis!Share to XShare to FacebookShare to Pinterest
Posted in Schedule Adherence | No comments
Newer Post Older Post Home

0 comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Popular Posts

  • Money and Your Team
    As much as you'd like your team to work for free and to have the highest quality staff at the lowest possible prices ... it will never h...
  • Mind Mapping
    What is Mind Mapping ?  In its simplest form it is a technique whereby you use a diagram to represent words and ideas.  Linked to this are o...
  • Work Ethic and Today
    A famous quote from Thomas Edison reads -  Opportunity is missed by most people because it is dressed in overalls and looks like work. Thom...
  • The 80/20 Rule
    If you've been in Tech Support or Help Desks for any length of time - especially from a management perspective you'll be extremely f...
  • When does Customer Service End?
    Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don't bother?  I guess the easiest e...
  • Conducting an effective Job Search
    Its easy to make a mistake when searching for a job, unfortunately by doing so you are  adversely  impacting your ability to find that role ...
  • Getting the job
    OK, alot of my previous posts have stressed the importance of networking and CV reviews with regards to getting that next role.  What lots o...
  • Managing Technical Teams
    Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than you are - which to ...
  • Choosing what to measure
    An old business axiom says, “You can’t control what you don’t measure.” As a result, nearly everything in business is measured, tracked, mon...
  • Happy Customers vs. Satisfied Customers
      Choosing your customer - if you had a choice, would you pick a satisfied customer or a happy customer?  Well, first you need to understan...

Categories

  • 80/20 rule
  • Alarm
  • Behavior
  • Blog Link
  • blurbs
  • BMod
  • Business Planning
  • Customer Complaints
  • Customer Satisfaction
  • Distress
  • Erlang 'C'
  • Eustress
  • Exhaustion
  • FCR
  • forum posts
  • Funny
  • general
  • General Adaptive Syndrome
  • Helpdesk
  • Hiring
  • Incident Management
  • ITIL
  • Job Boards
  • Job Search
  • KPI
  • Language
  • Leadership
  • LinkedIn
  • Management
  • Matrix Management
  • Money
  • Morale
  • Motivation
  • Myers-Briggs
  • Networking
  • News
  • Organizational Behavior
  • Organizational Development
  • Outsourcing
  • Performance Appraisal
  • PIP
  • Planning
  • Prince2
  • Problem Management
  • Project Management
  • Quality
  • Reading Material
  • Recruiters
  • Resistance
  • Schedule Adherence
  • Service
  • Six Sigma
  • Skill Based Routing
  • SLA
  • Software
  • Staff
  • Stress
  • Stress and Well Being
  • Teams
  • Time Management
  • Tools
  • Training
  • Websites

Blog Archive

  • ►  2013 (8)
    • ►  November (1)
    • ►  May (4)
    • ►  March (1)
    • ►  February (1)
    • ►  January (1)
  • ►  2011 (4)
    • ►  August (2)
    • ►  June (1)
    • ►  January (1)
  • ▼  2010 (36)
    • ►  November (1)
    • ►  October (3)
    • ►  September (1)
    • ►  August (1)
    • ►  June (1)
    • ►  May (4)
    • ▼  April (6)
      • Rewarding Attendance
      • Treat Your Job Search - Like a Job!
      • Happy Customers vs. Satisfied Customers
      • Leadership on the Front Line
      • Time Management 101
      • Measuring Performance
    • ►  March (4)
    • ►  February (6)
    • ►  January (9)
  • ►  2009 (6)
    • ►  December (2)
    • ►  October (1)
    • ►  August (1)
    • ►  April (1)
    • ►  January (1)
  • ►  2008 (10)
    • ►  August (1)
    • ►  July (1)
    • ►  June (1)
    • ►  February (3)
    • ►  January (4)
  • ►  2007 (5)
    • ►  December (3)
    • ►  November (2)
Powered by Blogger.

About Me

Unknown
View my complete profile